B&M Christmas Mug Recalled Over Safety Concerns: What Shoppers Need to Know
Urgent Product Recall Issued for Festive Mug
Budget retailer B&M has issued an urgent product recall for its popular Christmas-themed Cream & Green Mug, following the discovery of a serious safety defect. The product presents a risk of burns as the base may crack and break when filled with hot liquid. The recall affects mugs with product code 424919, which feature a cream background decorated with green Christmas tree patterns.
This recall comes at a crucial time during the festive season, when such items are in high demand. The mug has been on sale in stores across the UK since 23rd August 2025. The retailer’s swift action demonstrates the seriousness of the potential hazard, as customers could face scalding injuries if the base breaks whilst holding hot beverages.
Understanding the Safety Risk
The product does not meet the requirements of the General Product Safety Regulations 2005. The primary concern is that the structural weakness in the mug’s base could cause it to crack or detach when exposed to high temperatures from tea, coffee, or hot chocolate. This defect poses a significant risk of burns and scalds, particularly in households with children or during busy morning routines when attention may be divided.
What Customers Should Do
Owners are advised to stop using the product immediately. Owners should return the product to a B&M store to receive a full refund. Customers do not need proof of purchase to obtain their refund, making the return process straightforward. For those with questions or concerns, B&M’s Customer Services can be contacted on 0330 838 9000.
B&M’s Response and Customer Safety
B&M has taken a proactive and responsible approach to this safety issue. The company has removed all affected stock from shelves and issued clear public warnings through multiple channels. The retailer has apologised for any inconvenience caused whilst emphasising that customer safety remains their top priority. This incident serves as an important reminder to inspect kitchenware purchases carefully and respond promptly to product recalls, particularly for items that come into contact with hot liquids or food.